Teachable · Head of Design · 2018–2022 · B2B2C

Scaling design alongside the business

Building the team, systems, and product foundations Teachable needed for its next stage of growth.

Over 3.5+ years at Teachable, I grew the design team 3× as the business scaled from $15M to $60M ARR. Along the way, I built the foundations the team needed to scale, led through an overnight shift to remote work during COVID, and ultimately led Design through the company's acquisition by Hotmart.

One of the biggest challenges during that growth was that the product and frontend foundations hadn't kept pace with the business. We were duplicating work across Design and Engineering while simultaneously preparing for a frontend migration and company rebrand. Rather than treating those as separate projects, we used the moment to rethink how they could work together.

At a glance: design org scaled 3× · business grew from $15M to $60M ARR over this period · led design through the company's acquisition by Hotmart
Teachable product dashboard

Growth exposed the cracks

As Teachable scaled, Design and Engineering were increasingly duplicating effort — different teams solving the same interface problems slightly differently, with no shared foundation to build on. That inconsistency was compounding as fast as the business was growing, and it was starting to show up in both the product and in how much rework each new feature required.

By early 2021, that gap had become a real business problem, not just a design tidiness problem: Product and Engineering leadership agreed we needed to address years of accumulated tech and UX debt before it got more expensive to fix.

We made a deliberate investment in foundations

I was part of the decision to dedicate roughly three quarters to migrating our frontend rather than continuing to build new features on the old one. That's a real tradeoff — three quarters of slower visible output — and I helped make the case for it by tying the migration to work that was tightly coupled with the Design System build-out, so the investment paid off in more than one place at once.

Making that case meant being honest with Product about what we'd be giving up in the short term, and specific about what it would buy us: faster future delivery, fewer inconsistencies for users to run into, and a foundation the rebrand could actually sit on top of.

Three changes had to happen together

The frontend migration, the design system, and the company rebrand could have been run as three separate initiatives. I pushed to run them as one coupled effort instead, because doing them in isolation would have meant redoing work: a rebrand without a design system underneath it would have meant re-touching every screen twice, and a design system without the frontend migration would have had nowhere real to live.

Scaling the team while scaling the product

Alongside this, I grew the design org from a centralized team of 2 to a team of 10. Scaling headcount that fast only works if you're also building the operating structure underneath it — I built the career frameworks and design operations that let the team keep a consistent bar for quality as more people, and more parallel work, came into the org. In 2021, that included hiring a dedicated Design System team of 1 visual designer and 2 frontend developers, which is what made the migration itself tractable and measurable.

What the system made possible

As of September 2021: 695 components imported into the new system, 55 created net-new.

That's 640 components the team didn't have to rebuild from scratch — 640 fewer chances for stylistic or behavioral drift across the app. We modeled this at roughly 15 hours per component across Design, Engineering, and QA — a conservative, unverified estimate of effort avoided, not a measured productivity number.

The rebrand had to live somewhere real

In May 2020, Teachable rebranded — moving from a look created in the company's early days to something that better matched who our creators were and where the company was headed. That rebrand started on our marketing site and collateral, and in late 2020 began moving into the product itself through the design system, which is what let it actually stick rather than existing only on the homepage.

What leading through growth taught me

My 3.5+ years at Teachable were ultimately much bigger than any one project. I joined a growing company, scaled the design team 3× as the business grew from $15M to $60M ARR, and had to keep changing how I led as the company changed around us.

Some of those changes were planned. Others definitely weren't. When COVID took us from working together in an office to fully remote almost overnight, I quickly adapted our team rituals to keep people connected and morale up. We kept the team intact through the transition while continuing to grow and ship.

By the time I left, we'd built a much more mature design organization and I had led the team through rapid growth, a pandemic, and ultimately Teachable's acquisition by Hotmart. What I took from that experience wasn't a particular framework or process. It was learning that the way you lead has to keep evolving with the people, the business, and whatever gets thrown at you.